Including Shipping and Delivery, Returns, Refunds and Cancellation, and Wellness and Supplement Disclaimer

BIOGLAM GLOBAL FZCO | Dubai, United Arab Emirates | bioglamglobal.com

21 July 2026

1. About these Terms

These Terms of Use ("Terms") govern your access to and use of bioglamglobal.com (the "Website"), operated by BIOGLAM GLOBAL FZCO ("BIOGLAM", "we", "us", "our"), a free zone company registered in Dubai, United Arab Emirates, licence number [insert], with registered address at [Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates]. By accessing or using the Website you agree to these Terms. If you do not agree, please do not use the Website. Purchases made through our online store are additionally governed by our E-Commerce Terms and Conditions; personal data is handled in accordance with our Privacy Policy. In case of conflict concerning a purchase, the E-Commerce Terms and Conditions prevail.

2. Eligibility

The Website, our store, our programs and our communications are intended for individuals aged 18 or over who have the legal capacity to enter into contracts. By using the Website you confirm that you meet these requirements.

3. Nature of our services

BIOGLAM is ecommerce platform. We integrate and interpret information from independent wellness clinics. BIOGLAM itself is not a hospital, clinic, medical laboratory, pharmacy or licensed healthcare provider; we do not practise medicine, and nothing on the Website creates a physician-patient relationship with BIOGLAM. Where clinical services are involved, they are provided by independent licensed professionals and facilities under their own regulatory responsibilities.

4. Wellness and Supplement Disclaimer

Please read this section carefully. Informational purposes only. All content on the Website, in our programs, reports, emails and materials, including lifestyle interpretations, longevity protocols and lifestyle recommendations, is provided for general informational and educational purposes. It is not medical advice, diagnosis or treatment, and it is not a substitute for consultation with a qualified, licensed physician. Consult your physician. Always seek the advice of your physician or another qualified healthcare provider with any questions regarding a medical condition, medication, or before starting any new health program, diet, exercise regimen or supplement, and never disregard or delay professional medical advice because of something you have read on the Website. Supplements. Any nutraceutical or supplement products we may offer are not intended to diagnose, treat, cure or prevent any disease. Product availability is subject to registration and approval requirements of the competent UAE authorities, including the Ministry of Health and Prevention and applicable municipal authorities. Individual results vary; no specific outcome, health improvement or longevity result is promised or guaranteed. Emergencies. The Website is not intended for medical emergencies. If you believe you are experiencing a medical emergency, call your local emergency services immediately. Testing. Laboratory tests referenced or coordinated through our programs are performed by independent licensed laboratories; result accuracy, reference ranges and testing methods are their responsibility, and clinical decisions based on results should always be made with a licensed physician.

5. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate, current information and to update it as needed. Notify us promptly of any unauthorised use. We may suspend or terminate accounts that breach these Terms or present a security risk.

6. Acceptable use

You agree not to:

• use the Website for any unlawful purpose or in breach of UAE law, including Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrimes;
• attempt to gain unauthorised access to the Website, other accounts, or connected systems, or interfere with the Website's operation or security;
• introduce malware or harmful code, scrape or harvest data, or use automated tools without our written consent;
• impersonate any person or entity or misrepresent your affiliation;
• reproduce, resell or commercially exploit any part of the Website or its content without our written permission; or
• submit content that is unlawful, defamatory, infringing or offensive.

7. Intellectual property

The Website and all of its content, including the BIOGLAM name and logo, and program names, text, graphics, design, reports, methodologies, software and compilations, are owned by or licensed to BIOGLAM GLOBAL FZCO and are protected by UAE and international intellectual property laws, including Federal Decree-Law No. 38 of 2021 on Copyright and Federal Decree-Law No. 36 of 2021 on Trademarks. You are granted a limited, non-exclusive, non-transferable, revocable licence to access the Website and use materials we provide to you for your personal, non-commercial use. All other rights are reserved. Program reports prepared for you are for your personal use and may not be republished or exploited commercially.

8. Shipping and Delivery Terms

8.1 Scope

These terms apply to physical products ordered through our store, such as test kits and, when available, nutraceutical products. Digital services, memberships and program content are delivered electronically to your account or email and are not shipped.

8.2 Delivery areas and timeframes

We currently deliver within the United Arab Emirates [and to the international destinations listed at checkout]. Estimated delivery timeframes are shown at checkout and in your order confirmation; within the UAE, standard delivery is typically [2 to 5] business days from dispatch. Timeframes are estimates, and delivery dates communicated at checkout will be honoured in accordance with UAE consumer protection requirements; if we cannot deliver within the promised period, we will inform you and you may choose to wait, reschedule or cancel the undelivered order for a full refund.

8.3 Charges, risk and inspection

Delivery charges, if any, are displayed at checkout before payment and included in the total price. Risk in the products passes to you on delivery to your address. Please inspect products on receipt and notify us of visible damage or discrepancies within [48 hours] so we can arrange a replacement or refund. For international orders, you are responsible for any customs duties or import restrictions of the destination country, and certain products, particularly supplements, may not be permitted in all destinations.

8.4 Failed delivery

If delivery fails because the address provided was incorrect or you were unavailable after reasonable attempts, we may charge reasonable re-delivery costs or, after [14] days, cancel and refund the order less delivery costs actually incurred.

9. Returns, Refunds and Cancellation Terms

9.1 Your statutory rights

Nothing in these Terms limits your rights under Federal Law No. 15 of 2020 on Consumer Protection, its Executive Regulations, or Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means. You are always entitled to a repair, replacement or refund for products that are defective, not as described, or non-conforming, in accordance with those laws.

9.2 Change-of-mind returns (physical products)

Unopened physical products in their original sealed packaging may be returned within [14] days of delivery for a refund of the product price. For reasons of health, hygiene and product integrity, the following cannot be returned once opened or unsealed, unless defective: nutraceuticals and consumable supplements; test kits with broken seals or used components. Return shipping for change-of-mind returns is at your cost; refunds are issued to the original payment method within [14] days of our receipt and inspection of the returned item.

9.3 Defective or incorrect items

If an item arrives damaged, defective or incorrect, contact us at [support@bioglamglobal.com] with your order number and photographs. We will arrange collection or replacement at our cost, or a full refund including delivery charges, as you prefer and as the law provides.

9.4 Memberships, programs and digital services

You may cancel a membership or program order before the service commences for a full refund. Once a program has commenced, which occurs when we begin personalised work for you, such as dispatching a test kit, booking partner services, or releasing personalised content or reports, fees for stages already delivered are non-refundable, and any refund for undelivered stages will be calculated pro rata less third-party costs already committed on your behalf. Recurring memberships can be cancelled at any time with effect from the end of the current billing period, as described in the E-Commerce Terms and Conditions.

9.5 Third-party laboratory services

Laboratory tests are provided by independent laboratories. Once a sample has been collected or a kit activated, laboratory fees are generally non-refundable; where a kit is unused and unopened, the change-of-mind window in Section 9.2 applies.

9.6 How to request a return, refund or cancellation

Email [info@bioglamglobal.com] with your order number. We will confirm the applicable process and timelines, issue any refund to the original payment method, and provide written confirmation of the outcome.

10. Third-party services and links

The Website may reference or link to independent laboratories, clinics, payment providers and other third parties. We do not control and are not responsible for their services, content or policies. References to partners do not constitute endorsement, and your dealings with them are subject to their own terms.

11. Disclaimers

The Website and its content are provided on an "as is" and "as available" basis. To the maximum extent permitted by UAE law, we make no warranties, express or implied, regarding the Website's uninterrupted or error-free operation, or the completeness, accuracy or fitness for a particular purpose of general informational content. This section does not affect the express commitments in our E-Commerce Terms and Conditions regarding products and services you purchase, nor any warranty or right you hold under UAE consumer protection law.

12. Limitation of liability

To the maximum extent permitted by applicable UAE law: (a) we are not liable for indirect or consequential losses, loss of profit, loss of data or loss of opportunity arising from use of the Website; (b) our total aggregate liability arising out of or in connection with the Website or a purchase is limited to the amount you paid us for the product or service giving rise to the claim; and (c) nothing in these Terms excludes or limits liability that cannot be excluded under UAE law, including liability for death or personal injury caused by our proven fault, fraud, gross negligence, or your non-excludable statutory rights as a consumer. Any provision found to be inconsistent with mandatory UAE consumer protection law shall be read down to the minimum extent necessary.

13. Indemnity

You agree to indemnify BIOGLAM against claims, losses and reasonable costs arising from your breach of these Terms or misuse of the Website, except to the extent caused by our own fault.

14. Suspension and termination

We may suspend or withdraw the Website, or restrict access, for maintenance, security or legal reasons. We may terminate or suspend your access for material breach of these Terms. Sections that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability and governing law, survive.

15. Changes to these Terms

We may amend these Terms from time to time. The current version will always be posted on the Website with its effective date. Material changes will be notified through the Website or by email where appropriate. Changes do not affect orders already concluded.

16. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or the use of the Website, are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai as applicable. Disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, without prejudice to any mandatory consumer rights to bring complaints before the competent consumer protection authorities.

17. General

If any provision of these Terms is held invalid, the remainder continues in effect. A failure to enforce a provision is not a waiver. You may not assign your rights under these Terms without our consent. These Terms, together with the Privacy Policy and the E-Commerce Terms and Conditions, constitute the entire agreement between you and BIOGLAM regarding use of the Website. These Terms may be made available in English and Arabic; [in the event of inconsistency, the Arabic version prevails to the extent required by UAE law].

18. Contact

BIOGLAM GLOBAL FZCO

Registered address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates]

Customer service: [info@bioglamglobal.com]

Complaints are acknowledged within [2] business days and answered within [14] days.