Refund policy
BIOGLAM GLOBAL FZCO
Dubai, United Arab Emirates
1. Our Commitment
At BIOGLAM GLOBAL, we take pride in the quality of our products and the experience we provide to every customer. If something goes wrong with your order, we will work with you to find an appropriate solution in accordance with applicable UAE consumer protection laws.
2. Change-of-Mind Returns
BIOGLAM GLOBAL may, at its discretion and subject to applicable law, consider return requests for unopened products reported within 7 days of delivery.
Products must remain sealed, unused, and in their original packaging. Please contact our customer support team for approval before sending any product back. A return request does not automatically guarantee acceptance.
3. Opened Food Products
For food safety and product integrity, we generally do not accept change-of-mind returns of opened or unsealed coffee, matcha, or other food products.
This does not limit any return, refund, replacement, or other remedy required under applicable law, including for defective, damaged, incorrect, or otherwise non-compliant products.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery where reasonably possible, at support@bioglamglobal.com.
Please include your order number, a description of the issue, and photographs where available.
We will review your request promptly and arrange an appropriate replacement, refund, or other remedy in accordance with applicable UAE consumer protection laws.
The 48-hour reporting period does not limit your statutory consumer rights.
5. Return Shipping Costs
For approved change-of-mind returns, customers may be responsible for return shipping costs where permitted by applicable law. For damaged, defective, or incorrect products, BIOGLAM GLOBAL will arrange an appropriate remedy in accordance with applicable law.
Any applicable return shipping costs will be communicated before the return is arranged.
6. Refund Processing
Once an approved return has been received and assessed, we will notify you of the outcome.
We aim to process approved refunds within 5–10 working days of receiving and assessing the returned product. Refunds will be issued to the original payment method where possible, subject to payment provider procedures and applicable law.
The time required for the refund to appear in your account may depend on your bank or payment provider.
7. Statutory Consumer Rights
Nothing in this policy excludes, restricts, or replaces any consumer rights or remedies available under applicable UAE law.
8. Contact Us
For return, refund, or product-related enquiries, please contact:
BIOGLAM GLOBAL FZCO
Dubai, United Arab Emirates
Email: support@bioglamglobal.com
Last updated: 29 October 2026