Shipping policy
BIOGLAM GLOBAL FZCO
Dubai, United Arab Emirates
1. Complimentary UAE Delivery
At BIOGLAM GLOBAL, we are pleased to offer complimentary delivery on all orders throughout the United Arab Emirates, with no minimum purchase required.
2. Delivery Locations
We currently deliver exclusively within the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain.
International shipping is not currently available.
3. Order Processing and Dispatch
Every BIOGLAM order is carefully prepared and packaged to preserve the quality and integrity of our products.
Orders are processed during normal business working days, excluding UAE public holidays.
We aim to dispatch orders promptly after payment confirmation. Dispatch times may vary depending on product availability and courier arrangements.
4. Delivery Times
Delivery times vary depending on the destination and courier service.
Once your order has been dispatched, we will provide available delivery and tracking information.
Delivery estimates are indicative and may be affected by public holidays, courier operations, or circumstances beyond our control.
5. Order Tracking
Once your order has been dispatched, we will provide tracking information by email whenever tracking is available.
6. Damaged or Incorrect Orders
We take great care to ensure every BIOGLAM order arrives in excellent condition.
If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery, where reasonably possible, at support@bioglamglobal.com.
Please include your order number, a description of the issue, and photographs where available.
We will review your request promptly and arrange an appropriate replacement or refund in accordance with applicable UAE consumer protection laws.
The 48-hour reporting period does not limit your statutory consumer rights.
7. Delivery Information
Customers are responsible for providing accurate and complete delivery addresses and contact numbers.
If delivery cannot be completed because of incorrect or incomplete information, we will contact you to confirm the correct details.
Any applicable re-delivery charges will be communicated and agreed upon before they are applied.
8. Delivery Delays
Although we make every effort to ensure prompt delivery, occasional delays may occur due to courier operations, public holidays, weather conditions, or circumstances beyond our control.
If you experience an unexpected delay, please contact our customer support team for assistance.
9. Contact Us
For questions regarding shipping, delivery, or your order, please contact:
BIOGLAM GLOBAL FZCO
Dubai, United Arab Emirates
Email: support@bioglamglobal.com
Last updated: 29 October 2026