Online store sale terms — bioglamglobal.com

BIOGLAM GLOBAL FZCO | Dubai, United Arab Emirates | bioglamglobal.com

22 July 2026

1. Merchant identity and required disclosures

In accordance with Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means (the "E-Commerce Law") and Federal Law No. 15 of 2020 on Consumer Protection (the "Consumer Protection Law"), the following information is disclosed:

Item Details
Legal name and form BIOGLAM GLOBAL FZCO, a Free Zone Company (FZCO) incorporated in Dubai, United Arab Emirates
Licence Licence number [68806]; issuing authority [Dubai Integrated Economic Zones Authority]
Registered address Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Website bioglamglobal.com
Customer service info@bioglamglobal.com
Tax registration VAT TRN: 105343006000001

2. Scope and definitions

These E-Commerce Terms and Conditions ("Sale Terms") apply to every order for products or services placed through our online store, together with the order confirmation and any product-specific terms shown at the point of sale. "Products" means physical goods such as: Superfoods Supplements, Organic Coffee, Organic Tea and Mineral Water; "Services" means memberships, wellness and fitness programs and videos and related digital services. "Consumer" has the meaning given in the Consumer Protection Law. Our Terms of Use and Privacy Policy also apply; in case of conflict concerning a purchase, these Sale Terms prevail.

3. Products, services and information

We take care to ensure that descriptions, specifications, images and prices on the store are accurate, current and not misleading, as required by the Consumer Protection Law. Images are illustrative; minor variations in packaging may occur. Program descriptions set out what each membership or stage includes, its duration and any prerequisites. All products and services are subject to availability, and supplement products will only be offered for sale in the UAE once all required registrations and approvals from the competent authorities have been obtained.

4. Ordering and contract formation

  • Placing an order: select items, proceed through the Shopify checkout, provide accurate order and delivery details, and confirm payment. Before submitting, you can review and correct the order; the total price, including VAT and delivery charges, is displayed before you pay.
  • Acknowledgement and acceptance: after submission you will receive an order acknowledgement by email. A binding contract is formed when we send you an order confirmation or, if earlier, when we dispatch the products or commence the services.
  • Refusal: we may decline or cancel an order prior to acceptance for legitimate reasons, including unavailability, pricing or listing error, suspected fraud, or inability to deliver to your location; any amount already paid for a declined order will be refunded in full without undue delay.
  • Record: an electronic record of your order is retained and accessible through your account, and contracts concluded electronically are valid under Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.

5. Prices, taxes and payment

Prices are displayed in Euro and AED and selected other currencies for international customers] and include VAT where applicable at the prevailing rate under Federal Decree-Law No. 8 of 2017. Delivery charges and any other fees are itemised at checkout before payment; there are no hidden charges. Payment is collected at checkout through secure, PCI DSS compliant payment providers enabled on our store [Shopify Payments, major cards, Apple Pay, Google Pay, and other methods shown at checkout]. We do not store full card numbers. If a pricing error is obvious and could reasonably have been recognised as an error, we may cancel the affected order before dispatch and refund you in full. A tax invoice in electronic form is issued for every order, as required by the E-Commerce Law.

6. Memberships and recurring payments

  • Billing: membership fees are billed in advance for each billing period disclosed at purchase [monthly / quarterly / annually]. The amount, period and renewal terms are stated clearly before you subscribe.
  • Auto-renewal: memberships renew automatically at the end of each period unless cancelled beforehand. We will send a reminder before renewal where the billing period is [quarterly or longer].
  • Cancellation: you can cancel at any time through your account or by emailing [info@bioglamglobal.com]; cancellation takes effect at the end of the current billing period, and you retain access until then. Fees already paid for the current period are non-refundable once the period's services have commenced, except as required by law or clause 8.
  • Price changes: we will give at least [30] days' notice of membership price changes, effective from your next renewal; if you do not agree, you may cancel before the change takes effect.

7. Delivery

Delivery destinations, methods, charges and estimated timeframes are shown at checkout and governed by the Shipping and Delivery Terms in our Terms of Use, which form part of these Sale Terms. If we fail to deliver within the timeframe promised at checkout, you may set a reasonable additional period and, if we still fail to deliver, cancel the undelivered order for a full refund, without prejudice to your other statutory rights.

8. Returns, refunds and cancellations

Your return, refund and cancellation rights, including statutory rights for defective or non-conforming products under the Consumer Protection Law and the E-Commerce Law, the change-of-mind window for unopened physical products, hygiene-based exceptions for opened consumables and activated test kits, and pro rata treatment of commenced programs, are set out in Section 9 of the Terms of Use, which forms part of these Sale Terms. Refunds are made to the original payment method within [14] days of approval.

9. Consumer rights statement

As a Consumer in the UAE you are entitled, among other things, to: clear and accurate information about products, services and total prices before purchase; goods and services that conform to their description and to applicable standards; repair, replacement or refund for defective or non-conforming goods; protection of your data and privacy, including the right not to receive marketing without your consent and to opt out at any time; and access to fair complaint handling and dispute resolution. Nothing in these Sale Terms excludes, limits or waives any right granted to you by mandatory UAE law, and any clause that would do so is unenforceable to that extent.

10. Health notice for supplements and programs

Products and Services are wellness offerings, not medical services. Supplements are not intended to diagnose, treat, cure or prevent any disease; results vary between individuals, and no health outcome is guaranteed. Read labels and consult a licensed physician before use, particularly if you are pregnant, nursing, taking medication or managing a medical condition. The full Wellness and Supplement Disclaimer in the Terms of Use applies to every purchase.

11. Intellectual property in purchased content

Purchase of a membership or program grants you a personal, non-transferable licence to access the associated content and reports for your own use. It does not transfer ownership of any intellectual property, and content may not be shared, republished or commercially exploited. Consistent with the E-Commerce Law, we warrant that we hold the rights necessary to supply the digital content we sell.

12. Our liability

We are liable for supplying products and services that conform to the contract and to mandatory UAE law. Subject to that, and to the maximum extent permitted by law, our aggregate liability in connection with any order is limited to the price paid for that order, and we are not liable for indirect or consequential loss. Nothing limits liability for death or personal injury caused by our proven fault, for fraud, for gross negligence, or for any liability that cannot lawfully be limited, and nothing limits your statutory remedies as a Consumer.

13. Your obligations

You confirm that you are 18 or over, that the information you provide when ordering is accurate, that you are purchasing for personal use and not for resale, and that you will comply with usage instructions supplied with products, including storage instructions for supplements and sample-handling instructions for test kits.

14. Complaints and dispute resolution

Please raise any complaint first with our customer service at [info@bioglamglobal.com]; we acknowledge complaints within [2] business days and aim to resolve them within [14] days. If you remain dissatisfied, you may escalate to the competent consumer protection authorities, including the Ministry of Economy consumer protection channels or the Dubai consumer rights channels operated by the Dubai Department of Economy and Tourism. The parties may also agree to mediation or arbitration as permitted by the E-Commerce Law; otherwise disputes are subject to clause 16.

15. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including acts of authority, epidemics, transport disruption or utility failures. If a force majeure event materially delays an order, either party may cancel the affected order and we will refund amounts paid for undelivered products or services.

16. Governing law and jurisdiction

These Sale Terms and every order are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai as applicable, and disputes are subject to the exclusive jurisdiction of the Dubai courts, without prejudice to mandatory consumer remedies before the competent authorities.

17. Language

These Sale Terms are made available in English.

18. Amendments

We may update these Sale Terms from time to time; the version in force when you place an order applies to that order. The current version and its effective date are always available on the store.